Apploye Desktop App/ Timer is not running

1. Ensure that you are assigned to a project. Without selecting a project, you can't start the timer. It will remain gray. You need to select a project to track time under.
2. If your organization’s subscription is paused, the timer may not start. Let the support team know the organization's name in chat/email, and they can check it for you. You can also directly reach out to your employer
3. An existing timesheet may prevent the timer from running. It will show that the timer started, but it gets stopped after a second. Check if you have added a manual timesheet earlier. Go to Timesheet > Daily from the web app to check if there are any existing timesheets.
4. "You are in the future" error. This issue usually occurs because of incorrect time settings of your device. Please check this guideline to fix the time and time zones. After that, this issue will be gone.

Thank you!

To access the Screenshot section, first, log in to the Apploye Dashboard and go to Remote Track from the left sidebar. Next, select Screenshots. At a glance, you will get an overview of all of your employees' screenshots.

Once you click on any specific member's screenshot, it will open that member's screenshot details.

Also from the Screenshot section, you can view screenshot timestamps, associated projects/tasks, total worked time, clock in/out time, active time, neutral time, IDLE time, and employee activity levels.

First, log in to the Apploye web dashboard and then navigate to the menu section.

Dashboard:

View the overall team weekly activity and tracked hours.

Timesheets:

Review employee work hours and time entries. You can view your employees' daily, weekly, bi-weekly, monthly, and custom timesheets.

RemoteTrack:

Monitor screenshots, app usage, URL usage, and activity levels.

Attendance:

Check clock-in and clock-out records. You can view the time off requests of your employees.

Reports:

Review work summaries, daily & weekly time & activity report apps & URLs reports, manual time report, and create a custom report based on the project.  

You can also select a specific team member and easily review their data from any tracking feature.

However, after the trial ends, you can choose whether to continue with a paid subscription or switch to the "Starter Free Plan". It means you will have the flexibility to choose the plan based on your company's needs.

The starter free plan supports up to 10 users and includes limited features compared to the paid plans.

You can continue using the free plan or upgrade to a paid plan at any time to access additional features and higher limits.

To check individual tracking settings, log in to the Apploye Dashboard and go to Settings from the left sidebar.

Inside Settings, open the Activity section.

Next, scroll down to the "Tracking Individual Member" section.

Now, select the member whose tracking settings you want to review or modify.

From the member details page, click on the Edit icon. After that, you will see the option to update the name.

Now, update the name and click on “Save.”

Timer is not clickable / not running

1. Ensure that you are assigned to a project. Without selecting a project, you can't start the timer. It will remain gray. You need to select a project to track time under.
2. If your organization’s subscription is paused, the timer may not start. Let the support team know the organization's name in chat/email, and they can check it for you. You can also directly reach out to the admin.
3. An existing timesheet may prevent the timer from running. It will show that the timer started, but it gets stopped after a second. Check if you have added a manual timesheet earlier. Go to Timesheet > Daily from the web app to check if there are any existing timesheets.

Not seeing any screenshots or activity

1. Screenshots and activity tracking are available only in the desktop app. The mobile app or Chrome extension does not track any screenshots or activities.
2. If you are using a Mac, you may have missed the permission pop-ups shown after installing Apploye. Without the permissions, apploye can't capture screenshots/activity in Mac. Please follow this guideline to give permissions.

Time/Activity not syncing properly to dashboard (web app)

Syncing issue can happen in our older version of the desktop app. Please check your current app version and ensure that you are using the latest version of the app. Please use this help article to check for updates.

If you want older time to sync, you can click on the "Sync" button, on the bottom right corner of the desktop app.

"You are in the future" error

This issue usually occurs because of incorrect time settings. Please check this guideline to fix the time and time zones. After that, this issue will be gone.

Once your employees start tracking time using the Apploye desktop app, they will appear in the live feed section. From there, you can see who is currently active online and who is inactive.

You can also view which projects and tasks your employees are currently working on. Along with that, you will be able to see the activity percentage of your employees in real time.

Additionally, you can take an instant screenshot to view your employee’s current screen activity.

Please note that the instant screenshot feature is only available in the Power plan.

Firstly, go to Settings and click on “Stealth Mode”.

For Windows Devices

1. Click the “Download Windows Installer (MSI)” button.
2. After the file is downloaded, run the .MSI installer on the employee’s Windows device.

For bulk deployment, you can deploy the same MSI file using:

• Microsoft Intune
• SCCM
• Any other MDM or software deployment tool

For Mac Devices

If your employee uses a Mac:

1. Open Terminal on the employee’s Mac.
2. Copy the command shown in the box, by clicking the "Copy" button.

3. Paste the command into Terminal and press Enter.

4. When prompted, enter the Mac administrator password.

After the installation is complete, the employee will automatically appear on your dashboard. No separate sign-up is required on that device.

Important Note

Deploy the Stealth App only on devices that your company owns or fully manages.
Do not install it on personal or unmanaged devices.

Now, click on the "Teams" section.

You can find the list of your teams here. You can also search by team names here. Now, click on the team whose timesheet you want to approve.

To reject a specific time entry, click on the member’s time frame. A pop-up window will appear.

Enter the amount of time you want to reject, then click the “Reject” button.

After reviewing or rejecting time entries, you can:

• Select the checkbox beside a member’s name or date to approve timesheets individually, or
• Click “Approve All” to approve all pending timesheets at once.

Now, a pop-up will open. Write the note here, and tap on the "Save" button.

Now, the work note will be saved. To view the notes, go to Timesheets>Work Notes from the web app.

Apploye Free Plan Feature Details:

Screenshot Monitoring

On the Free plan, Apploye captures 1 screenshot per hour.

Website & App Usage Tracking

The Free plan tracks 3 apps per day per user. You can track up to 5 URLs per day.

Projects & Clients

The Free plan lets you create up to 3 projects. You can also add up to 3 clients in the Free plan.

Attendance & Leave History

Attendance records are available for 1 month on the Free plan.

Timesheets & Activity History

On the Free plan, Activity analytics is stored for 7 days. Timesheet, payroll, and other data are stored for 1 month.

Addon Feature

You can't add paid addons on the free plan.

Free Vs. Paid Plan: Summary at a Glance

You may start with the Starter Free Plan if the available features are sufficient for your organization. Once your team grows or you need advanced features and more flexibility, you can upgrade to a paid plan anytime.

How to check if employees are active or not

1. Go to Live Feed from the left sidebar.
2. You’ll see a list of team members who have been tracking time, with a few indicators:

• Started: The user is currently working with the timer running.
• Last seen: He has stopped the timer or is offline.
• Not clocked in today: This user didn't start his timer today.
• Start time: Shows when they began the current session.
• Project/task: Displays what they are working on.

Click on the "Activity Status" dropdown, to filter by their activity status.

You can also filter by the Member name/Project/Task, from the search box in the upper left corner.

For a quick overview, go to the Dashboard, and it will show how many are tracking time now (Live) and how many are Clocked In.

From the same Live Feed page, you can also take instant screenshots to verify current work.

Note: Employees may be asked for permission depending on your settings.