Note: Refund Policy applies to all of paid plans. Only the Owner of the organization can access the Billing settings or ask for a refund.
Refund Eligibility & Time Limits
We do provide a refund facility only if you request it within the first 30 days after your purchase. After that 30-day window, refund requests will not be honoured.
If your account is active and in use, or if you’ve used the full month’s service, no partial refunds or credits are going to be given.
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You will need to cancel the subscription before a refund can be given. You will lose access to the account's data when you cancel the subscription. So, if you need any data, please export them beforehand.
What’s Non-Refundable
Once a billing cycle has started and 30 days have passed, you are not entitled to a refund for the fees for that cycle.
We do not provide refunds or credits for:
- Partial usage of service (e.g., when you cancel mid-month or mid-year)
- Unused service months in an open account.
- For some purchases (depending on region or payer), there may be no refund option at all unless otherwise set by Apploye at our discretion.
How to Request a Refund
Contact our support team via email or the live chat on our web app/website. If your request is within the 30-day window, we will review it.
Please note: If approved, refunds will be issued via the original payment method used or credited at our discretion.
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