Neutral time is when a user is not active. With Apploye, the user must have an activity every 20 seconds then it will count as active time.

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Activity is calculated based on keyboard and mouse inputs. When there is no activity, it'll be considered Neutral. You can learn more about neutral time vs active time from this article.

According to the default settings, If your employee is Idle for 5 minutes at a stretch, i.e. doesn't have any activity for 5 minutes at once, this time will count as Idle time.

If your employee doesn't have any activity for less than five minutes, for example, 1 minute, or 2 minutes, then this neutral time will not count as Idle time. To be considered "Idle Time", your employee must be inactive for at least 5 minutes (or the required Idle time detection period set in your Idle Time Settings) at a stretch.

So, When neutral time goes more than 5 minutes at a time, that neutral time will also be considered idle time.

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Article: Active Time vs Neutral Time vs Idle Time