Apploye calculates Active and Neutral time based on activity percentage. Activity is calculated based on the mouse clicking/movement and keyboard pressing.
If there is no mouse or keyboard movement, that'd be considered Neutral time. If there is activity, it'd be considered Active time.
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In Apploye, the Productive time is called "Active" time, and the Non-Productive time is called "Neutral" time.
To know the difference between Neutral time and Idle time, please check out this article on how Idle time differs from Neutral time.