Apploye calculates Active and Neutral time based on the activity of users. Activity is calculated based on the mouse clicking/movement and keyboard pressing.
If there is no activity i.e. mouse or keyboard movement, that'd be considered Neutral/Inactive time. If there is activity, it'd be considered Active time.
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In Apploye, the Productive time is called "Active" time, and the Non-Productive time is called "Neutral" time. It is called "Neutral", since employees could be in a meeting or watching tutorial videos, which are productive work, but may have very low input from the mouse/keyboard and show low activity percentage as result.
To know the difference between Neutral time and Idle time, please check out this article on how Idle time differs from Neutral time.