Neutral time (Previously called Non-Productive time) is when a user is not being active. In our system, you must have an activity every 20s then it will count as active time.

According to the default settings, If your employee is Idle for 5 minutes and doesn't have any activity for 5 minutes this time will count as idle time.

If your employee doesn't have any activity for less than five minutes, for example, 1 minute, or 2 minutes, then these neutral time will not count as Idle time.

All Idle time is included in Neutral time. But, Neutral time that isn't more than 5 minutes at a stretch isn't considered Idle time.