Neutral time (Previously called Non-Productive time) is when a user is not being active. With Apploye, the user must have an activity every 20 seconds then it will count as active time.

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Activity is calculated based on keyboard and mouse inputs. When there is no activity, it'll be considered Neutral/Inactive time. You can learn more about neutral time vs active time from this article.

According to the default settings, If your employee is Idle for 5 minutes at a stretch, i.e. doesn't have any activity for 5 minutes at once, this time will count as idle time.

If your employee doesn't have any activity for less than five minutes, for example, 1 minute, or 2 minutes, then this neutral time will not count as Idle time. To be considered "Idle Time", your employee must be inactive for at least 5 minutes at a stretch.


All Idle time is included in Neutral time. But, Neutral time that isn't more than 5 minutes at a stretch isn't considered Idle time.