If your tracked time is not appearing in Apploye, it usually happens due to syncing issues, app interruptions, or the timer not being started. Here’s how to identify and fix the problem.
Common Reasons for Missing Time
1. The Timer Was Not Running
The timer must be actively running for Apploye to track time. If the timer was paused or stopped, that period will not be recorded.
2. Internet Connection Issues
Apploye stores data locally and syncs it when the internet is active. If you tracked while offline, the data may sync once the connection is restored.
If the app was closed before syncing, some time may remain unsynced. If the internet connection is unstable or interrupted, time may not sync properly.
3. Outdated App Version
Older versions may fail to sync time properly.
Always use the latest version. Follow this guideline to check your current version.
How to Fix Missing Time
1. Manually Sync Time
Ensure you are connected to the internet. Now, stop the timer and click on the "Sync" button in the bottom right corner of the desktop app.
2. Launch at Startup
If you forget to start the timer. Go to Settings and turn on "Launch at startup". Now, the app will launch when you start the computer. Then, all you need to do is click on the Start button to start tracking.
3. Update to the Latest Version
Download the latest version from Apploye and install it.
4. Contact Support (if still missing)
If time did not sync even after these steps, contact Apploye support with:
The date/time range of missing entries, as well as screenshots of the desktop app & web app.
The support team can help recover or diagnose remaining issues.
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