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Wing Assistant is a leading provider of virtual assistant services, offering businesses access to executive assistants, customer support, and administrative professionals. With remote teams spread across different time zones, Wing Assistant helps companies streamline operations by providing skilled virtual assistants.
Wing Assistant needed a robust solution to manage their growing remote workforce while maintaining high standards of productivity and transparency for their clients.
Here are the core features that made Apploye greatly helpful for Wing Assistant.
Managing remote virtual assistants across different time zones presented significant challenges for Wing Assistant, particularly in tracking employee hours, ensuring productivity, and processing accurate payroll.
"Wing Assistant chose Apploye for its powerful time-tracking capabilities, screenshot reporting features, and automated payroll calculations, which are essential tools for effectively managing a distributed workforce."
The comprehensive nature of Apploye's solution meant Wing Assistant could unite multiple administrative functions into a single platform, eliminating the inefficiencies of juggling separate systems for different aspects of their VA management.
For a VA service provider, maintaining client trust is key. Wing Assistant leverages Apploye's comprehensive reporting features to provide clients with complete visibility into how their time is being utilized.
"Apploye's time-tracking reports and screenshot logs ensure clear communication on hours worked, providing our clients with greater transparency."
This level of accountability has strengthened relationships with clients, who appreciate being able to see tangible evidence of work completed.
One of the most significant improvements Wing Assistant experienced after implementing Apploye was in their time tracking accuracy, which increased by a striking 40%.
Before Apploye, tracking remote VA hours relied on manual methods that were prone to errors, delays in reporting, and inconsistencies. These inefficiencies not only created administrative headaches but also occasionally led to billing discrepancies with clients.
Now, Apploye's automatic time-tracking feature enables Wing Assistant to monitor VA hours in real-time, ensuring employees are working productively and clients are billed for the exact time spent on their projects. The integration between Apploye and Wing's reporting systems makes it easy for managers to review work summaries without constant manual input.
"The automatic time-tracking feature became essential for managing our remote VAs, allowing us to monitor hours in real-time and ensure accurate client billing."
Wing Assistant utilizes Apploye's screenshot capability to maintain productivity and accountability without micromanaging their team of virtual assistants.
"By capturing random screenshots of VAs' work, Apploye provides visual evidence that tasks are being completed according to client requirements."
This feature has proven particularly valuable for new client relationships, where establishing trust is crucial. Team leaders and project managers can easily monitor VA productivity, enabling more effective team management without constant direct supervision.
Processing payroll for hundreds of virtual assistants working varying hours across different regions was previously time-consuming and error-prone for Wing Assistant's finance team.
Apploye's automated payroll feature has transformed this process by calculating the payable amount based on tracked hours and the set hourly rate for each VA, reducing payroll errors by 30%. This streamlined approach has significantly reduced administrative overhead and freed up the finance team’s time for other priorities.
"Apploye's automated payroll feature accurately calculates payments based on hourly rates and tracked time, allowing us to manage payroll with precision and flexibility."
With Apploye strengthening its operations, Wing Assistant is well-positioned for continued growth. They have already successfully scaled to manage over 750 virtual assistants across multiple regions with minimal administrative burden.
"Apploye's features have allowed us to grow our VA workforce without sacrificing control over team productivity or operations."