Overview

This logistics company runs a remote dispatch team. Dispatchers spend the whole shift concentrating, coordinating movements, reacting to changes, keeping a lot of detail straight at once.

Challenge

Managing remote workforce came with a problem particular to the job. The normal way to find out how a shift is going is to ask. But asking a dispatcher how it's going interrupts the very thing you're asking about. Every check-in pulled someone out of the rhythm the shift depends on.

Not asking wasn't much better. That just left supervisors managing blind.

Solution

An activity dashboard supervisors can read directly.

Now, the supervisors use Apploye. The live employee monitoring dashboard shows how the team is working, rather than going around individual dispatchers during the day. They get the information without the interruption that used to come with it.

“Supervisors can understand how the remote dispatch team is working without interrupting people throughout the day.”

— Managing Director

Results

Supervising the work no longer gets in the way of it.

Supervisors see how the shift is running without asking.
Fewer interruptions to dispatch work.
Activity visible across a remote team.

“Apploye has made supervision easier and gives managers useful information when reviewing workloads and productivity.”