How Virtual Assistants Prove Their Worth with Transparent Productivity Metrics

In our company, virtual assistants were often the most doubted and overlooked members of the team. Their work was scattered across calls, emails, and updates, and we had no way to truly measure its value.

They were working, but there was no recognition until they took an incredible initiative. They built their own transparent productivity metrics that they could track and measure.

Over time, it allowed us to visualise how every effort of their team puts our company one step forward. What were those metrics? Well, you must give this story a read to reveal what made us believe their worth!

The Problem Before Transparency

Before the team decided to bring transparency to their work, here’s what the look of their work processes

• The members used to complete all their work, but no one knew who did what.
• Deadlines sometimes slipped because their contributions weren’t visible.
• Management struggled to recognize their efforts, which affected morale.
• The team often felt frustrated, knowing their hard work wasn’t noticed.

How They Made Their Work Visible

We used to criticize their work. But whenever we did, it was a positive approach towards the employees. We always used to discuss how we could solve a problem, gather ideas from them, and let them contribute to the growth.

Can you guess what that positivity drove us?

In one meeting, a member from the team insisted we use an employee monitoring tool. A solution that would bring forth more transparency and make their work trackable.

Here’s what they tracked:

• Daily work hours spent on core tasks vs. admin tasks.
• Project completion percentages.
• Timely follow-ups on requests.
• Collaborative efforts across departments
• Active hours vs unproductive hours.

They also integrated the time tracker with Asana, so it became easier for them to track their project process and productivity all from one dashboard.

Empowering Themselves

Once they started the transparency system, where we, the managing team, and they themselves could see the data, their effort towards the company became clearer.

There was no point in questioning their effort. But what was most satisfying was the way they started tracking their improvements on their own to become more proactive. Instead of waiting for assignments, they started planning their day for maximum impact.

• They optimized workflows based on focus hours.
• They prioritized high-value tasks first.
• They flagged bottlenecks before they became a problem.

Transparency gave them confidence. They felt trusted, and their productivity naturally increased.

Results That Surprised Everyone

We could see the team is working more than they were ever valued for. But can you imagine their consistent improvement with proper data tracking brought to the company?

• The virtual team alone closed deals with an 86% customer satisfaction rate.
• Our product recommendation increased with 90% five-star reviews.
• Most of their collaboration led them to faster ticket-closing. That means all their chatting with other colleagues was not unnecessary.
• They brought more ideas on service enhancement than the other teams.

Final Words

At the start, we had no proper system to measure how much value our virtual assistants were actually bringing to the company. Everything was based on assumptions and guesswork.

But it was the team itself that defined their own productivity metrics, tracked data, and analyzed their work. At the end, they proved their team with data that speaks and tells a story.

Now, we no longer see them as just a support team. They’re part of our success, sharing in the profit and shaping the company’s future right alongside us.