Track agent work hours, idle time, apps & URLs usage, and payroll-ready timesheets for remote, hybrid, and offshore call center teams.
GDPR Compliant
HIPAA Compliant
Key Features
Use Cases
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Know how much paid time is lost to breaks, absence, idle time, meetings, or work that isn't calls.
How Apploye helps:
See whether agents are active during paid hours or sitting idle between calls.
How Apploye helps:
Monitor whether agents start, stop, and work on the shift they were assigned.
How Apploye helps:
See how long agents spend updating CRM records, tickets, and notes after each call.
How Apploye helps:
Make client work hours clean, accurate, and easy to explain.
How Apploye helps:
Check if submitted hours match actual tracked work.
How Apploye helps:
See whether remote or offshore agents are working without constant follow-up.
How Apploye helps:
Find out which agents or teams need coaching.
How Apploye helps:
Why it matters
BPO/client billing
Track time by project, task, and client
Cleaner client reports
Remote visibility
Screenshots, idle time, apps/URLs, activity
Less manual follow-up
Payroll
Timesheets and approvals
Fewer payroll disputes
Affordability
Starts at $4.50/user/month
Easier for large agent teams
Team oversight
Team manager/admin roles
Better supervisor workflows
Schedule Adherence
If someone clocks in 7 minutes late or leaves 12 minutes early, you'll see it. Over time, you'll spot which shifts run late most and where to tighten your schedule.
Agent Idle Time & Occupancy
Instead of guessing why an agent went quiet, you'll have real data to coach with. "Between 2 and 3 pm Thursday, you had 22 minutes idle. Let's look at what happened."
App & Website Tracking
If agents are spending 18% of their call time navigating between 4 different tabs: CRM, knowledge base, chat, browser, you can see that. Then fix it. Whether the problem is tool overload, a slow CRM, or agents using non-work sites during calls, you'll know.
Shrinkage Control
See time away from the keyboard for every agent, every shift. Set break limits and check if agents exceed them. Also, export shrinkage data straight into your weekly ops review.
Payroll Accuracy
Automated timesheetspull straight from tracked sessions. Agents don't fill in their own hours; the system captures them. Then, export the time data to payroll in one click, with a full audit trail behind every entry.
Remote & Offshore Team Visibility
Apploye's dashboard gives you real-time visibility across time zones. See which agents are currently active, which are idle, and how each shift is performing.
Integrations
Apploye connects with Zoho, Trello, Asana, and more. Tracked time flows straight into the tools your team already uses.
Agents start tracking time from the Apploye app. Hours are organized by project, task, and work session.
During tracked time, Apploye shows active time, idle time, screenshots, apps, URLs, and activity patterns.
Team leads use the tracked time data from Apploye to reduce payroll disputes, prepare reports, and keep client billing records clean.
Agents Track Time
Agents start tracking time from the Apploye app. Hours are organized by project, task, and work session.
Apploye Records Work Activity
During tracked time, Apploye shows active time, idle time, screenshots, apps, URLs, and activity patterns.
Payroll & Billing Gets Easier
Team leads use the tracked time data from Apploye to reduce payroll disputes, prepare reports, and keep client billing records clean.
Apploye gives each team the visibility they need from daily agent activity to payroll approval and client billing.
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Use Apploye to:
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ADD-ONS Included
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API Access
What's stopping you if you can start for FREE?
Call center time tracking software helps managers track agent work hours, attendance, idle time, timesheets, and payroll records. Advanced tools like Apploye can also show activity levels, monitor agent screens , track apps and website usage, and provide project-based time reports.
Call center monitoring tool focuses on calls, recordings, QA, and customer interactions. Time tracking focuses on agent work hours, attendance, activity, idle time, timesheets, and payroll.
During tracked work hours, Apploye can record total time worked, active time, idle time, activity levels, screenshots, app usage, website usage, projects, tasks, and timesheets. Managers can use these reports to understand how agents spend their paid time, review productivity patterns, and approve payroll or client billing with more confidence.
Apploye helps call centers track when agents work, how active they are, which apps and websites they use, and how much time goes into each project, client, or task. This helps managers reduce manual timesheets, track productivity , and prepare accurate payroll.
The best call center time tracking software for BPOs combines automated tracking, multi-timezone support, role-based team management, and payroll export. Apploye is built specifically for managing remote and offshore teams . It supports multiple supervisor access levels, works across time zones, and includes utilization reports you can share directly with clients.
No. Apploye works for small, growing, and large teams. It is especially useful for BPOs, support teams, remote call centers, offshore teams, and agencies that need affordable time tracking with activity visibility .
Yes. Apploye is useful for remote, hybrid, and offshore call center teams. Managers can review tracked hours, active time, idle time, screenshots, apps, URLs, and timesheets without needing agents to work from the same office.
Remote call center agent tracking works best with a desktop app that runs automatically in the background. Apploye installs on Windows, Mac, and mobile devices and tracks time, activity, and app usage without requiring agents to manually log their hours. Managers get a real-time dashboard showing all agents — regardless of time zone or location.
Yes. Apploye is suitable for offshore, remote, and multi-shift teams that need visibility into work hours, activity, timesheets, and payroll across different locations.
Yes. Apploye helps BPO teams track time by project, task, and client, making it easier to review billable hours and prepare cleaner client reports.
Apploye helps BPO teams track work hours by client, project, and task, making it easier to prepare accurate billing records. Managers can review billable and non-billable time, verify tracked hours with timesheets and activity reports, and export clean summaries for client reporting. This helps reduce billing confusion and gives clients a clearer view of where paid time was spent.
Apploye can help managers spot time-related shrinkage signals such as idle time, missing hours, late starts, early stops, long breaks, or non-work activity during paid hours.
Schedule adherence measures how closely agents follow their assigned shift schedule including start times, break lengths, and end times. The industry benchmark is 85–90%. Apploye tracks adherence automatically by timestamping every login, break, and logout, then comparing actual times against the scheduled shift. Managers get daily adherence reports per agent.
Most call center agents work standard 8-hour shifts, five days a week (40 hours). For 24/7 operations, rotating shifts are common typically 8-hour shifts across three rotations. Overtime is subject to local labor law and usually kicks in above 40 hours per week or 8 hours per day, depending on jurisdiction.
Time tracking reduces call center payroll costs by replacing manual (and often inaccurate) timesheets with verified, automated records. Apploye prevents buddy punching, flags unauthorized overtime, and captures idle time separately from active work time so you pay for hours actually worked, not hours claimed. Many call centers find 5–15% payroll savings within the first 90 days.
Pricing depends on the tool and feature depth. Apploye starts at $4.50/user/month, making it a practical option for call centers and BPO teams that need time tracking, activity visibility, screenshots, reports, and payroll-ready timesheets without enterprise-level costs.
Employee monitoring is legal in most countries when employees are informed that monitoring is in place. Most jurisdictions require either notice in the employment contract or explicit consent. Apploye is GDPR-compliant and includes features like user-visible tracking status, so agents always know when the system is running. We recommend documenting your monitoring policy in your employee handbook and consulting local labor law guidelines.
Apploye integrates with Zoho, Trello, and Asana today, with more added regularly. Check our integrations page for more details.
No. Apploye tracks the workday around your call operations: attendance, tracked hours, idle time, screenshots, apps, URLs, projects, tasks, timesheets, payroll, and client billing. And your call center platform still handles calls, recordings, QA, IVR, tickets, and customer interactions.
